More efficient process flows thanks to UCC

Processes can be considerably accelerated by intelligent integration of communication channels. The result: Faster time to market.

Quick and flexible reactions to market requirements need intelligent integration of communication into the business processes. Contact colleagues, partners and customers directly from one ERP or CRM system? No problem! With an integrated Unified Communication & Collaboration solution by T-Systems, an availability status shows directly in the business application which contact persons relevant for a certain subject are currently available: time-consuming and useless contact attempts with miscellaneous terminals, telephone numbers and mailboxes are no longer necessary. The same applies to the struggle with countless open windows. The colleague or partner can be called with just one mouse click and the call can be spontaneously expanded to a conference call or even to a video or a web conference. This way, more partners can be integrated into the process flexibly and without obstacles.

Turbo engine for communication

The availability of decision-makers is particularly crucial in many processes. But even the fastest process comes to a halt if it is waiting for subsequent processing in a decision-maker’s inbox. Intelligent integration of UCC technologies builds the bridge here. Availability information and the choice of communication medium are integrated into the process logic and the next process step always makes it to the colleague who is responsible, competent and instantly available. Decisions and progress are automatically recorded and documented according to legal regulations. With Unified Communication & Collaboration, T-Systems links communication to the applications responsible for processes directly and without media gaps. Here, professional communication operates as a turbo engine in the process chain.