Virtual consultation room
Virtual consultation provides valuable know-how, regardless of locations. It enables expert consultation and the highest service quality even in branch offices and at home.
In particular in sectors requiring extensive consultation, it is not the products themselves but rather the quality of the consultation that is decisive for the success of very comparable services. Finding the right expert in a small branch bank, for example – even for complicated investment shares – is quite simple. By way of a virtual consultation, the customer reaches a real expert for a one-on-one conversation at every branch without waiting, even if the expert is not physically at the bank. For this innovative and cross-location service offer, T-Systems relies on the solution approach of Unified Communication & Collaboration (UCC). The consultant is available for an individual professional talk through a bundling of voice, video and data communication. This way, customers save themselves the trouble of having to go see an expert and conversely, the company is able to offer its customers top-quality consultations everywhere without having to retain an army of experts.
Individual consultation – everywhere
Presentations, contracts and other documents can be discussed with the consultant via video conferences. He or she can flexibly access customer data and other important information. Since applications can be discussed and filled in together until completion of the final version, the consultation process up to contract conclusion is shortened. A video file can be created to document the consultation. This gives the consultant legal security and allows the person receiving the consultation to review complicated contents once more. The solution can also be implemented based only on browsers. As a result, no requirements apply to the customer’s computer. The only device he or she needs is a standard web cam. The same consultation quality becomes available everywhere and in precisely the required time frame – at home or during a lunch break at the office. This is a whole new service and distribution channel for service providers such as those from the banking or insurance sector. But many application scenarios are possible for different sectors, too – for example as a premium service in a login-protected area offered by manufacturers to their dealers, brokers or special customers. The T-Systems virtual consultation room provides a secure and effective platform with a multitude of functionalities and brings expertise where it is needed in real-time. It makes location-independent consultation and service an important competitive advantage.
